When the going gets difficult organisations tend to look inwards. Over time this can become an ingrained habit, much like a stoop when walking. Looking downwards means you miss what’s going on around you. An inwards focus in an organisation…
I have worked at different authorities, some seen as the best in the country and others viewed as “failing”. These measures were far from perfect, failing sometimes meant failing to follow the maxim of the government of the day. Nearly…
There’s a renewed interest in benchmarking, it can be a helpful tool. When I worked at the Audit Commissioner Local Government they used to produce an annual statement analysing each council’s costs. You could see if a high cost service…
markluntley 